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Support

Submit a support ticket or search our knowlege base

Support tickets give us the ability to track issues and create solutions that add to our knowledge base.
Contact Phone: (206) 331 3945 or (602) 318 3234
For best response email: support@WaveNetworks.com

To obtain upgrade/downtime alerts, please send email to: ops-subscribe@wavenetworks.com
or visit http://subscribe.wavenetworks.com/index.php?list=ops
To view current server health summary click here
To view 3rd party overall service availability (Hyperspin) click here

genius

Quick Genius Info

IMAP or POP use mailproxy.wavenetworks.com
SMTP use smtp.wavenetworks.com
SMTP authentication must be enabled.
Username is your FULL EMAIL ADDRESS, passwords are set when editing and updating an email address. (This is not the same as your Wave Networks login password)
Default Folder (If Needed) is Inbox
Mobile Devices/Outlook/Thunderbird mail users please enable SSL(encryption). We now have certificates from a trusted authority

FTP host is ftp.wavenetworks.com, ftp username and passwords are created per domain in your control panel.
Your webroot is /html/
Your subdomains can be created as folders in /subdomains/

Billing Support

All hosting service is prepaid for the next billing cycle. We do not auto renew hosting service. You will be notified using the email on your registered account about renewals and late payments.

If you are a professional services customer of Wave Networks L.L.C. please contact support@wavenetworks.com or 206 331 3945 for any questions

Pricing Details:
Hosting charges are simple and as follows. $9.95/m or $49.95 per year.
Our consulting and development rate for professional IT services is $75/hr.