Submit a support ticket or search our knowlege base
Contact Phone: (206) 331 3945 or (602) 318 3234
For best response email: support@WaveNetworks.com
To obtain upgrade/downtime alerts, please send email to: email@example.com
or visit http://subscribe.wavenetworks.com/index.php?list=ops
To view current server health summary click here
To view 3rd party overall service availability (Hyperspin) click here
Quick Genius Info
IMAP or POP use mailproxy.wavenetworks.com SMTP use smtp.wavenetworks.com SMTP authentication must be enabled. Username is your FULL EMAIL ADDRESS, passwords are set when editing and updating an email address. (This is not the same as your Wave Networks login password) Default Folder (If Needed) is Inbox
Mobile Devices/Outlook/Thunderbird mail users please enable SSL(encryption). We now have certificates from a trusted authority
FTP host is ftp.wavenetworks.com, ftp username and passwords are created per domain in your control panel. Your webroot is /html/ Your subdomains can be created as folders in /subdomains/
All hosting service is prepaid for the next billing cycle. We do not auto renew hosting service. You will be notified using the email on your registered account about renewals and late payments.
If you are a professional services customer of Wave Networks L.L.C. please contact firstname.lastname@example.org or 206 331 3945 for any questions
Hosting charges are simple and as follows. $9.95/m or $49.95 per year.
Our consulting and development rate for professional IT services is $75/hr.
Make Checks Payable To:
1201 E YELM AVE STE 400
Yelm, WA 98597
Make sure to indicate which domain or domains the payment is to apply to.